A Guide To Managed IT Support Services
- Peace of mind from knowing that your network is being monitored on a 24/7/365 basis
- Allows you to focus on running your business, instead of technology
- Downtime is minimized
- Access to cost effective enterprise-level support
- Reduced operating costs
- Increased operational efficiency
Managed Services isn’t a way for IT companies to get rich or a short lived fad. It is a way to help businesses prevent problems before they actually take place, better manage their IT budgets, and develop a long-term and solid relationship with an IT firm that protects one of its most critical assets, which is its data.
Managed Services Or Monthly Bill
Real Benefits Provided By Managed Services
Simply put, one of the main benefits that Managed Services provides is being able to discover and solve problems before they are able to negatively impact your business.
When a computer network is proactively serviced and maintained, it will always operate better compared to the alternative. When you have proactively managed patch management, network monitoring and desktop optimization conducted regularly, there will be a noticeable difference in your business operations. You won’t have to fight fires, but can prevent them instead.
What kind of maintenance do you have currently?
If your answer to any of the questions below is “no,” then you are using a break-fix method for maintaining your network, and it might be beneficial for you to switch over to a managed service provider method without it being more expensive.
- Do you immediately find out if your data back-up does not run?
- Are you aware of which equipment that is part of your network is getting old and might need to be replaced within 6 months or so?
- Do you know whether or not all of your desktop computers and server have the most recent anti-virus updates installed on them and are functioning properly?
- Are you aware if the most recent security patches are installed on your network?
- Have you identified who uses the internet the most, and whether or not they access inappropriate websites or download large files which may slow your network down?
- Are you aware of which of your PCs are starting to run out of memory, which can negatively impact user performance?
- Is there one number that you can call to get all of your technology service needs met?
- Is the only time you hear from your technology guys is once things break?
- Does it feel like your network is running at a slower rate than it should be?
We will have our managed server provider expert technicians thoroughly review your network and evaluate whether or not these new technologies can be supported by your infrastructure. They will also identify any bottlenecks that are currently preventing your network from operating at peak performance. Following our analysis, we will provide you with a written report that lets you know what steps need to be taken in order to improve the performance of your network or setup servers for you.
Managed IT Support is one of the latest buzzwords that relates to IT Services, and each day an increasing number of businesses are jumping on this bandwagon. However, what do we actually mean when we say “managed services”, and how do you discern whether or not an IT company is really offering it or just using this phrase as a marketing tooling and actually offering “flat rate” services marketed as “managed services?”
To define the phrase, Managed Services makes it possible for businesses to outsource their IT operations to a Managed Services Provider. This service provider takes over the ongoing responsibilities of monitoring on a 24-hour basis, problem resolution and managing the IT system for a company.
What is all the hype about Managed Services?
Small businesses, just like large companies, need to have technology in order to operate efficiently and effectively compete. However, as reliance on IT continues to increase, the resources needed for supporting the ever complex IT environment might not be available. For many small businesses, there can be a huge limit on the IT resources that can be obtained.
If you begin to fall behind when it comes to staying updated on things like security, patches, and backups, the chances of you facing IT outages or other issues in the future that can impact your business negatively greatly increases. For example, if your network, financial application, customer relationship management system or email server goes down, most likely you will be facing serious revenue and productivity losses.
The Break-Fix Mentality vs. Managed Services
Managed services also represents a change in philosophy in how businesses deal with their technology. Rather than following the old break-fix tradition (wait for the desktop, server, or other crucial networking devices to fail and then scrambling around to fix them), businesses that operate using a managed service focus on preventing these problems from occurring before they disrupt clients, management and/or employees.
Why Break-fix isn’t sufficient for your business any longer
With a break-fix maintenance service, problems are fixed as they come up. What that means is that there has to be a problem before you receive service. This inevitably results in reduced IT system performance as you are waiting for your problem to be solved.
These days, no business can afford the uncertainty and risk of having to rely on break-fix maintenance service since companies rely heavily on their IT systems. In addition, having separate supplies that are responsible for various parts of your system will put you in a tough position when you have to decide who should provide you with the service you need. You don’t have time for that.
Are Managed Services More Expensive Than Break-Fix Services?
Surprisingly, the answer is No! A majority of managed services are less expensive than traditional forms of break-fix services, particularly when you include what the true costs of down time can run you. Remote maintenance, remote monitoring, the prevention of serious issues enable managed service providers to be much more efficient compared to a break-fix company that has to send a truck out constantly to visit customer sites. This is why a managed service company is able to offer better service at a lower price.
Why are Managed Services promoted by so many IT Firms these days?
Because it places the IT Support Company and business they serve on the same page. The only way that an IT Support company makes money with a traditional break-fix service is when there is a problem. That can be a double-edged sword, since if you do your job well it can put you out of business. That actually occurs with around 80% of smaller IT Firms – they simply don’t survive.
The starting point for basic services is usually a monitoring service, which will notify you of any problems, that you then resolve yourself. On the upper end of this spectrum, fully managed services are offered by service provides which cover everything ranging from alerts all the way through to problem resolution.
Managed Services – The Real Benefits
Simply put, one of the major benefits offered by Managed Services is the discovery and solving of problems before they are able to affect your business in a negative manner.
A proactively serviced and well maintained computer network always will run better compared to one that isn’t. With proactive desktop optimization, patch management, and network monitoring being performed regularly, you will see a huge difference in operations. This will provide you with the tremendous benefit of being able to prevent fires instead of having to fight them.
Reduced cost: Businesses can also reduce and control their overall operating costs through the use of a flat-fee billing model. This provides enterprise-level support that is very cost-effective.
24-hour monitoring: Due to the fact that all of your vendor relationships are managed by your Managed Services provider, any issues with your websites, cell phones, phones, printers or internet outages/slowness are directly dealt with by the Managed Service provider and vendor. This results in the network being monitored 24 hours a day, which provides your business with additional security and comfort levels.